Hi Rob - Thanks again for the reply. My player finally arrived yesterday. I sent off an email to support with the details, suffice to say here that the player is damaged. As for the courrier, the company servicing this area (Purolator) has a reputation for screwing shipments up, maybe TNT could find a better company to service Atlantic Canada? I would also recomend that you guys look into a foam packing or bubble wrap to secure the player with...mine appeared to have moved all over the inside of the box while in transit. Now I will sit and wait for the replacement part to arrive ......John

Technoweenie
12 GB Blue / Red MK2