Companies you call up and the IVR system asks you for your account number or your phone number. You punch it in, they confirm it, you press 1 for "Yes, this number is correct". This procedure takes about 1000 minutes to do.

Then, as soon as you get through to a real human being, THEY ASK YOU FOR YOUR ACCOUNT NUMBER AGAIN. GAH.

In fact, I have yet to find a company where I call them up and punch in the number, and they DON'T ask for the number again.

Thank you for letting me rant. Please continue on with whatever you were doing.