Quote:
Then, as soon as you get through to a real human being, THEY ASK YOU FOR YOUR ACCOUNT NUMBER AGAIN. GAH.

I suppose that there are options in the menus that will provide the information/service that is requested on a fully automated basis- no human required. For this scenario, the account number entry is useful.
If I want to access this sort of option (and I know it exists) then, fine, I enter all the data and play with the automated system.
If I want to talk to someone, I don't play games- I start pressing 0 until someone picks up the line.
I think I read somewhere recently about a website that offers tips on how to navigate your way to a human on various companies phone systems- it's not always a bunch of zeros.
Hmm- can't remember where I read that...
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10101311 (20GB- backup empeg)
10101466 (2x60GB, Eutronix/GreenLights Blue) (Stolen!)