Quote:
Then, as soon as you get through to a real human being, THEY ASK YOU FOR YOUR ACCOUNT NUMBER AGAIN. GAH.


This is because they're shit. Way back when, before I worked before the company before empeg, when I was working in telephony -- this is like 1998 or something -- we sold fully-integrated IVR/CTI systems that would deliver your call to an agent, with all of the details fully filled in on their screen. Seems like nobody's bothered to use the technology.
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-- roger