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Its all about CRM.



Most of the code that I have written over the last 8 years has been for CRM, Onyx's CRM in particular.

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But, definately, its very annoying for me too when companies have half-brained systems that don't use the information they're given. One example is NTL who ask you to tap in your phone number when you call them, only for a human to ask you the same question after you've been on hold for half an hour.


Ironically ntl: is one of Onyx's customers...

...and they have software in place to handle all the CTI-CRM integration, in theory at least.
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Remind me to change my signature to something more interesting someday