Quote:
My company does. It brings up customer info based on CLI details
Dominoes Pizza do that as well actually. When you call them up, they know your name, address, and a history of what you ordered too. Its all about CRM.
But, definately, its very annoying for me too when companies have half-brained systems that don't use the information they're given. One example is NTL who ask you to tap in your phone number when you call them, only for a human to ask you the same question after you've been on hold for half an hour. Just to annoy you that little bit more.
Previous Topic
Index
