Thanks for the speedy response. After looking it over some more, I am just not comfortable with repairing the sled like that and I am serverly pissed off that BestBuy severed the Seriel connection from the sled. I am just going to buy new sleds from empeg and deal with installing it myself. After the afternoon with the installers I am pretty sure I could do it if I had the right connections going on. Is there some way to test the 12V connection on the unit directly outside of the sled? Or even in the sled with connectors to wires?

I was thinking about building a box for home too so I was going to order another sled anyway. The store is well hidden tho in the new website.

Rob: What's up with Support? The web site and your voice mail says you will take calls until 23:30 GMT (18:30 EST, aka 6:30pm) I called at 18:00 EST and no one was there? Wassupwithdat?