If you want to make a complaint then EMAIL me! This isn't empeg customer support, this is an unofficial BBS. Nonetheless I'll post some comments here because I daresay some people are interested.

As far as I'm concerned this sounds like a warranty issue, not a software bug - I've not heard of one other case where anyone can experience it anywhere near as often as you do. Either you're using the empeg very differently to 300+ other people, or you have a faulty player. If the latter, with the frequency of occurances reported it should be no problem for us to verify the fault and repair/replace/refund the player as appropriate.

By the way, the "emergency procedure" is simply to tap the "stuck" button once more.

Rob
[email protected]