OK, well sorry about that. [email protected] goes to the developers, not customer support - they already know about the volume bug, and probably filed the email away. They SHOULD have replied, but what do developers know about customer service huh?

You need to email [email protected] (or [email protected]) and I'll get on the case. I'm off sick at the moment so things are taking longer to process than usual, but we'll get there.

Rob