Better bug reporting may help us: if the volume is going up, does pressing and releasing the volume up button stop it? Does pressing and releasing volume down help? Do any buttons work? Does the remote work in this circumstance? Anything special, eg track border, middle of track, etc.

I addressed several of those questions earlier in this thread in what I thought was a reasonably detailed analysis of the bug as I have experienced it. Please take the time to read through it if you haven't already.

I regret that one test I will not be attempting is to press and release the "volume up" button when the volume is shooting upward to begin with. B)

We've done all we can unless we have a foolproof way to replicate the bug...It's not a common reported problem, and we're not just working on the empeg-car here - we have other things to do too.

Easy there, Hugo. I am a software developer who has a deep level of respect for what you guys have accomplished over this product lifecycle. And I am really, really appreciative of the fact that you take the time to dialogue with your customers over this issue.

But the wording of your response gives the impression that you don't recognize this to be a consumer safety issue. Subscribers on this board have been giving you bug reports on this problem, and there have been two good feature suggestions on this thread that could potentially limit harm. But I think it is very instructive to consider Jo Franke's question of what Sony would have to do if they released a car stereo that had this "feature." (Hint: It begins with the letter 'H' and ends with 'ardware Recall.') Fortunately, it only takes a software patch to either eliminate the bug or come up with a creative workaround, but it also requires some of your very scarce time and attention.

Thanks,
Corby
SN#320, 6-Gig Blue