OK, well sorry about that. bugs@empeg.com goes to the developers, not customer support - they already know about the volume bug, and probably filed the email away. They SHOULD have replied, but what do developers know about customer service huh?

You need to email support@empeg.com (or rob@empeg.com) and I'll get on the case. I'm off sick at the moment so things are taking longer to process than usual, but we'll get there.

Rob