Sorry you couldn't get your hands on a tuner :-(

I disagree with your assessment of customer support, David has done a great job. How have we been left in the dust with little or no warning? The product was EOLd in september, and the stock was dropped to blowout prices 3 months later. Software releases will continue, and support will be around for a while.

The estore (SB) customer service is poor though. I agree with that.

Sean