Just to reiterate, I think that we need to make a clear verbal distinction between sales support (dealing with obtaining an empeg) and product support (dealing with problems with the empeg once you've gotten it). In short, sales support is, perhaps, the worst that has ever existed in this plane of existance. Product support could not possibly be any better.

To David Moss, who, I think, has gotten a lot of unintentional slander, I want to express my great thanks at the wonderful job you do, and tell you not to worry about the people who unintentionally let their rightful and genuine anger over bad sales support slop over onto you. They know not what they do. Many thanks.