In short, sales support is, perhaps, the worst that has ever existed in this plane of existance. Product support could not possibly be any better.

I would have to agree.. IMO, Customer Support has left it to the Aibo to run the eStore. This reminds me of some Sci-Fi movie where an entire companies employees die, but they continue tot ship out products via some automatic system.. I'm glad the problem I had with my order is correctible on my end (shipped it to my parents place only 30 min away) and not too disasterous..