We need to make a huge distinction between Customer Support (David Moss' of the world), and pre-sales/order fullfilment support at the eStore. I think separate entities, I think and two ends of the spectrum, IMO. But, SB is ultimately reposible for eStore dropping the ball.

Even though I have never had a bad experience with eStore (I've placed about 6 orders there), but I was ROTFL when I ordered and received my tuners on Jan 10, while tuners were being sold on eBay for $300, all because the eStore could NEVER get their act together. It took months to get tuners in stock in the US eStore in the first place, and most recently the web site indicating tuners were "out of stock" causing all that frenzy on eBay. Maybe funny to me, but sad, sad, very sad to those who haven't been avid users of the BBS, and whose only experience with Empeg/Rio/SB has been eStore.
--Andrew