Forgive me, Rob - but to be honest, I have to agree with Doug and Nick.

The empeg really needs a whizz-bang, multi-language, glossy-printed, exhaustive USER MANUAL!

You really need to get a good tech writer/documentation guy onto this. The face that the empeg presents on arrival (whether a journalist or end user) could be vastly improved - and if kept up to date, could significantly reduce your support burden/the size of the FAQ*.

If I am am to compare the documentation received with empeg to that received with other products, then I would say immediately - written by engineers, and thin on detail/drawings. This is not to disparage the work done on it - but it needs to go much further.

*Delete as appropriate

One of the few remaining Mk1 owners... #00015