Well, I heard back from support. This is what they told me:



Hi,

I've come across this a couple of times before - I believe it was an issue with the power supply circuit on the display board. I'll book your player in for service.

We'll pay for FedEx express shipping to and from the UK. Turnaround is usually within a week.

Let me know your address, telephone number plus a fax number that I can send a customs invoice and shipping instructions to.