Me: Although, if they can get this kink ironed out, I'll buy another one

andy: At a guess the most likely cause was a failed disk drive, which unfortunately is a risk you take with a hard disk based player. The same sort of failure can be expected in a certain proportion of any hard disk players shipped.

What does that mean? That I shouldn't expect Rio to do something about this?

Is it an insoluble issue for them? If so, shouldn't they have a robust repair/replacement plan in effect? KungFuCow is having to wait a very long time to have his Karma repaired/replaced, and it looks as though I will, too. I haven't even received a response from Rio support, yet.