Not that this matters at all for your situation, apparently they weren't shipping ANY Karma's until this week. I ordered one for my wife (for Christmas) and it just now shipped. I was told on the phone that the reason for the delay was that "no one was in because of the holiday's". It was a little irritating to hear this, but I suppose I knew it was backordered when I bought it. I really just didn't expect it to take a month.

The only reason I say all this is I'll bet everything would have been much snappier had it not been during the holiday season that you had your issues. Not that that really makes it better or is a good excuse. Just an observation.