Also, Paul.. while I agree that calling is probably best, I suspect that DNNA has outsourced their support. I have yet to talk to anyone with an american accent when I have called in. It's always been "Melanie", "Brian" or "John" who all have accents that sound like they're from Bombay. Not that there's anything wrong with that.

Im editing so as not to add another post to this thread. Paul, you made mention of taking things back to the store. In the US, it doesn't work that way. Here, you have (usually) 30 days to return/exchange something after you buy it, whether it's because you just dont want it or it breaks. Some stores are more, some less. Usually only stores like Walmart, Kmart, etc go longer than 30 days. CompUSA, a computer/electronics chain here in the US only gives you 15 days to return/exchange things and even then you have to pay a restocking fee.