And the fun just keeps on coming.

Yesterday I get an email from DNNA saying that my Karma had been shipped. Unfortunately the tracking number does not (Even now, and its been longer than 24 hours) show up on Rio's RMA page. The email says it may take "up to 24 hours." In typical Rio fashion, it still isn't there.

On top of that, assuming the replacement units ship from the same place the defective units go to, I should have had the replacement today if it truly was shipped yesterday. The replacement unit did not come.

As someone who has a whole house full of DNNA products, this whole RMA experience with the Karma is souring me off of them quickly. When my Replays and other DNNA products needs replacing, I will be looking at alternates. It's a shame because they make nice products but they just can't seem to get the customer service end of things down. Sonic Blue couldn't and it seems to just keep plaguing whoever owns the Rio and Replay product lines.