"Not that there's anything wrong with that."

Well, clearly there _is_ something wrong with that since IMHO you're being dicked and getting really crappy (read NO) customer service. I declare Shenanigans.

If you _know_ in advance that some are going to fail due to hard drive failure, it's BS that you don't have a system in place to deal with these failures quickly/painlessly for the people who bought your product. The drive manufacturers don't seem to have a problem. I think the most I've waited for a replacement HD is about a week.

I hope the HD in the Karma I bought for my wife never fails, as I'd buy a competitor and not look back. I don't have the time or energy to wring blood from a stone. This from someone who bought one Full Price ($400) on Day One.

Good luck guys.

-Zeke