So customer service IS outsourced to India. I thought as much but didnt want to come right out and say it. I dont really have a problem with dealing with the people as long as I can understand them and so far, I have been able to. The problem, tho, is that you're dealing with people who can't get anything done. So you talk to a customer service rep, talk to their supervisor.. they're half a world away, what can they do? Not to mention that they aren't even really doing their job that well to begin with as emails aren't getting answered in a timely manner (Or at all).

So Rob, how do I get to someone in the US who has anything to do with RMAing? You may not know the answer to that but if all the people in India can do is report what they're told, then how do I get to the people who are telling them their information?