"Not that there's anything wrong with that."
Well, clearly there _is_ something wrong with that since IMHO you're being dicked and getting really crappy (read NO) customer service. I declare Shenanigans.

FYI RMA is in the USA. The guys in India can only report what they're told by the Americans. If we're going to start implying a link between nationality and quality of service, my personal experience is that American service in general is about the worst in the world.

It's so easy here in Europe - you take it back to the store. I now have a useless digital camcorder thanks to Frys and their total lack of customer service after 30 days (combined with Panasonic failing to provide an international warranty with their products).

Rob