If communication has improved it's probably because we now have twice as many staff, and we don't have to work past midnight most days. In the old days practically all customer communication was my responsibility - support email, pre sales enquiries, news letters, the web site, the BBS and trade shows all had me stretched a little thin. If I had to organise something like a CES booth it would take almost all of my time for two solid months.

At times it was hard to keep everyone happy. That's the startup challenge!

Now we have a support team in Cambridge, a sizeable marketing communications division in Vancouver, a web team etc etc. That said there still don't seem to be enough hours in the day

Rob