they can't print, but that's because their default printer is offline, because for some reason it's been re-added as a second printer that they don't see in their print dialog. This is for USB connections, though.
I've occasionally seen this with networked printers as well; my wife's Windows 7 laptop mysteriously had two copies of our Brother 2250DN listed, and -- of course -- it wanted to print to the wrong one. Might have something to do with the fact that I changed my network from 10.x.y.z to 192.168.x.y though...
It was still easier to fix the problem than on my Linux box (which was surprising, because initially installing the printer was trivial when I first did it, but that in itself was surprising, because Linux has such a bad reputation for printing).
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