It's just what they close the job down as if they didn't have a clue what they did or didn't do to clear the fault. The clear codes for jobs are limited and specific so customer apps gets used a lot as it can be just about anything.

I would suspect other people on the same card as you reported similar problems and yours came back on when they changed the card out or something. Common faults like that often don't get linked.

There is also a lot of BS that comes from the SP side, even if that is BT themselves they only interface with the same part of BT everyone else done.

Cheers

Cris.