Um..... If that's how the software development industry works, let me continue to keep my distance.
Really? All of those questions are focused on making sure you deliver what the user really wants, or needs.
Most software development methodologies spend most of their effort in dealing with a customer who cannot communicate what he wants effectively, largely by requiring feedback from the customer as the project progresses.
You just described a large number of normal interactions between business and customers. The majority of my customers don't know exactly what they need and the first part of the process is helping them figure out what they need, then the methodology we'd use to get there.
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