I saw that but decided not to mention it. It's a reasonable expectation that you shouldn't manhandle the phone to cause the screen to crack, even if HTC's comment was utterly senseless. They also mentioned "tight jeans" and that's exactly the type of situation in which you're going to damage any piece of glass - slip into tight back pocket and sit down.

I don't have any reason to believe the Nexus One isn't as robust as most other phones.

The most troubling aspect of this whole situation isn't even the comment that was made. It's who made the comment. This is clearly an HTC retail product, not necessarily any more a Google product than any other Android phone. Google hosts a sales page for the product and I suppose that's the fresh/new/different aspect here.