I've had mine longer and I've used it about three times, all of which was just me playing with it.

But I know people like the video chat, especially long-distance relatives. I have a friend who's spending about 2 years in Belgium with her (at the time) newborn, and they spend a lot of time doing the video chat with the grandparents.

But there are a lot of grandparents who simply aren't computer-savvy enough to be given a computer by someone who, by definition, won't be able to come over and fix it. An appliance would make a heck of a lot of sense for them.