Originally Posted By: tfabris
but when she tried connecting with the USB cable, she had trouble actually being able to open the phone as a USB storage device in Windows Explorer.

It's probably the same issue that I had on the Mac. The phone ships in a mode where it only talks to Kies by default. Go into settings, Applications, USB Mode, and try the other options. On my Mac, I also had to turn on USB Debugging on the phone to get things working.